Terms and conditions
Last updated: 27 October 2026.
These terms apply when you use www.toastie.me, including our guides, the savings calculator and the Register your interest form. By using the site, you accept them. If you don't accept them, please don't use the site.
Who we are
This site is run by Toastie Home Services Ltd ("Toastie", "we", "us"). We are registered in England and Wales, company number 17414616, registered office 20 Wenlock Road, London, England, N1 7GU.
To contact us, email [email protected] or write to us at our registered office.
Our plans aren't on sale yet
Toastie plans, which bring together monitoring, servicing and insurance-backed cover, can't be bought through this site yet. Registering your interest doesn't create a contract and doesn't commit you or us to anything. It just means we'll tell you when plans open, and, if you ticked the box, send you news and offers.
Any plan details or prices shown on the site are for information and may change before plans open. When they do, each plan will come with its own terms, and any insurance with its own policy wording and product information document. Those documents, not these terms, will apply to a plan you take out.
Information on this site
Our guides, articles and other pages give general information about heat pumps, solar panels, home batteries and EV chargers. They aren't advice for your situation, and they aren't financial, insurance, legal or technical advice. We work to keep them accurate and up to date, but we can't promise they are complete or current. Before acting on them, check with a suitably qualified person, such as an MCS certified installer, your insurer or a financial adviser.
The savings calculator
The savings calculator gives estimates only. They are worked out from your answers and from typical figures, such as energy prices, equipment efficiency and servicing costs, which change over time. An estimate isn't a quote, a survey or a promise of savings.
What you actually spend and save depends on your home, the installation, how you use your heating and future energy prices. A qualified installer should survey your home before you decide to install a heat pump.
Postcode and home energy data
To save you time, the site can check your postcode and look up your home's Energy Performance Certificate (EPC) on the government's EPC register. You can choose not to have your EPC looked up. This data comes from the sources credited under "Where this data comes from" on the forms that use it, and we show it as they publish it. We don't check it, so we can't promise it is accurate or up to date for your home.
Toastie isn't connected to or endorsed by the organisations that publish this data. How we handle your details is explained in our Privacy notice.
Using the site
You may use the site for lawful purposes only. You must not:
- break the law, or use the site to commit fraud
- give someone else's details without their permission, or give details you know are false
- try to get into parts of the site, our systems or our data that you aren't allowed to
- upload or send viruses or other harmful code
- use automated tools to collect content or data from the site, or send so many requests that the site slows down or stops
- interfere with other people's use of the site
If you break these terms, we may stop you using the site.
Information you give us
Please make sure the details you give us are accurate. We use your personal information as described in our Privacy notice, and our use of cookies is explained in our Cookie policy.
Our content
The words, pictures, design, logo and mascot on this site belong to us or are used with permission. You may view, download and print pages for your own personal, non-commercial use. You must not copy, publish or sell our content, or use it for any business purpose, without our written permission.
Some data on the site is used under licences from others, such as the Open Government Licence. It is credited where it appears.
Links to other websites
We link to other websites, such as manufacturers, government services and our sources, for your information. We don't control them and aren't responsible for their content or how they use your information.
Availability
The site is free to use. We may change, suspend or withdraw any part of it at any time, for example for maintenance or to add new features. We work to keep it running, but we can't promise it will always be available or free from errors.
Our responsibility to you
If you use the site as a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen, or if we both knew it might happen when you used the site. We aren't responsible for loss or damage that isn't foreseeable.
The site is for domestic and private use. If you use it for a business, we aren't responsible to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit. Nothing in these terms affects your legal rights as a consumer.
Changes to these terms
We may update these terms when the site, our services or the law change. The date at the top shows when they were last updated. The terms in force when you use the site apply.
Which law applies
These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.
Questions and complaints
If you have a question about these terms, or you're unhappy with anything on the site, email [email protected] and we'll do our best to put it right.